Delivery

Delivery Policy

Effective date: 11 November 2025

Thank you for shopping at D’HYÈRES.
Below you’ll find details about our shipping process, delivery times, and related conditions.

1. Company Information

D’HYÈRES / YG Ecommerce B.V.
Gerard Doustraat 60HS
1072 VV Amsterdam, The Netherlands
KvK: 69897026
VAT ID: NL858057001B01
Email: info@dhyeres.com

2. Shipping Areas

We currently ship orders within:

The Netherlands
All European Union (EU) member countries

If you wish to order from outside the EU, please contact us at info@dhyeres.com for a custom shipping quote.

3. Processing Time

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

During peak periods or product launches, processing times may take up to 3 business days.

We do not process or ship orders on weekends or Dutch public holidays.

4. Delivery Times

Estimated delivery times (after dispatch):

Netherlands: 1–2 business days
EU countries: 3–7 business days

Delivery times are estimates only and not guaranteed.

Delays caused by postal services, customs, or external factors are outside our control.

5. Shipping Methods

We ship all orders via trusted carriers such as PostNL, DHL, or FedEx, depending on your destination.

Each order includes a tracking number, which will be emailed to you once your package has shipped.

We do not currently offer in-store pickup for new orders, but you are welcome to visit our Amsterdam store to view our collection or return an order.

6. Shipping Costs

Shipping costs are displayed at checkout and depend on your delivery location and order total.

Occasionally, we may offer free shipping promotions; these will be clearly indicated on our website.

Please note that international orders may be subject to customs duties, import taxes, or handling fees, which are the customer’s responsibility.

7. Delivery Address

Please ensure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

If you made an error in your shipping address, contact us immediately at info@dhyeres.com.

Once the order has shipped, changes are no longer possible.

8. Missed Deliveries and Returns to Sender

If a package is returned to us due to an incorrect address, refusal, or failure to collect it from a pick-up point, we will notify you by email.

You may request redelivery (at your own cost) or a refund minus the original shipping cost.

9. Lost or Damaged Packages

If your order has not arrived within the expected timeframe, please check the tracking link first.

If you still cannot locate your package, contact info@dhyeres.com within 14 days of the expected delivery date.

If your package arrives visibly damaged, please report this to the carrier upon delivery and contact us immediately with photos.

We will work with the carrier to resolve the issue and, where applicable, provide a replacement or refund.

10. In-Store Returns (Free Option)

Customers in the Netherlands may return their online purchases in person at our Amsterdam store within the applicable return period.

This option is free of charge and available for both 14-day withdrawals and 100-day goodwill returns.

Please bring:

Your order number or receipt, and
The unworn item in its original packaging (pouch and box).

Returns can be made during store opening hours at:

D’HYÈRES Store
Gerard Doustraat 60HS
1072 VV Amsterdam

Refunds for in-store returns will be processed via the original payment method (for returns within 14 days) or as store credit (for goodwill returns).

11. Postal Returns

If you prefer to return your item by post, please send it to:

D’HYÈRES
Gerard Doustraat 60HS
1072 VV Amsterdam
The Netherlands

You are responsible for the cost of postal returns unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure safe delivery.

12. Partial Shipments

In rare cases, your order may be shipped in multiple parcels.

You will receive separate tracking numbers for each shipment.

We do not charge additional shipping fees for partial deliveries.

13. Undeliverable Items

If a product becomes unavailable after you have placed your order, we will inform you promptly and issue a full refund for the affected item(s).

You will not be charged for unavailable products.

14. Contact

For questions about shipping, delivery, or returns, please contact:

D’HYÈRES
Email: info@dhyeres.com